Order FAQs
Here you can find answers to the most common questions about ordering direct from johnlouishome.com. For any other questions, please call cusotmer servicxe at 1.800.480.6985 for assistance.
Q. Where can I see a product displayed?
JYou can only purchase John Louis Home products online, either through our direct website or from major retailers. Our products are not available in physical stores.
Q. Do you have installers?
At John Louis Home, we specialize in 100% DIY products. Please note that we do not offer installation services. If you need help installing any of our products, we recommend contacting a local handyman or speaking with a Home Service Advisor for assistance.
Q. Is it 100% real wood?
At John Louis Home, we use only 100% Grade A White Pine to create our products. We never use particle wood, pressed wood, or composite materials.
Q. What type of payments are accepted?
We offer various payment options including PayPal, Affirm and all major credit cards.
Q. Can I change my existing order?
If you want to modify your order by changing the finish of the same product, you can contact our customer service by phone at 1.800.480.6985 or by email at service@johnlouishome.com. Any other changes will require you to cancel and receive a refund for your original order. Then, you can place a new order with the desired changes.
Q. Do I need an account to order?
While you are welcome to place an order as a guest, we highly recommend creating an account prior to ordering to benefit from features such as order status, access to exclusive offers, and faster order processing in the future.
Q. How do I know if my order was placed?
After you have placed your order, we will send you an email that includes a receipt of your recent purchase, as well as your order number and details. If you do not receive your order receipt within 2 hours, please contact us so we can help you resolve the issue. It's important to keep in mind that emails might end up in your spam or junk folders depending on your profile settings.
Q. How do I know if my order was shipped?
After your order has been shipped, you will receive an email containing a link to track your package. In case you do not receive your order within the expected delivery timeframe, kindly get in touch with us and we will work towards resolving the issue.
Q. Do you ship to PO Boxes?
No. Unless specified otherwise at checkout, all orders will be shipped via UPS or FedEx ground. It is important to note that according to carrier shipping policies, they do not ship to PO Boxes. This policy is not valid for ALASKA, HAWAII, PUERTO RICO, US VIRGIN ISLANDS, Canada, or other international locations.
Q. How long will it take to get my order?
Your order should arrive within 5-7 days of when the order was placed. However, please keep in mind that it may take up to 24-36 hours for us to process your order and an additional 3-5 days for delivery based on the chosen service. If you want us to hold your order and ship it on a specific future date, please contact our customer service team at 1.800.480.6985 or by email at service@johnlouishome.com. John Louis Home can hold orders for a maximum of 30 days.
Q. Can my order be held for an extended period?
John Louis Home will approve order holds on a case-by-case basis. Please contact our customer service team by phone at 1.800.480.6985 or by email at service@johnlouishome.com for inquiries.
Q. What if my item is out of stock? Can I still order?
You can still purchase out-of-stock items through back-order. The product details page will indicate if an item is back-ordered, along with an estimated date for when it will be in stock. Please note that this is just an estimate, and some items may be shipped earlier or later than the indicated date.
Q. If there is a back-ordered item in my order, will the rest of the order ship?
Yes. All in-stock items from the order will ship as normal unless specified otherwise. The back-ordered item(s) will ship immediately upon arrival at our facility.
Q. Can I return products?
Yes. You can find our return policy and process by clicking on the Returns link located in the footer menu options.
Q. What if my order was damaged in shipping?
We understand that receiving a damaged shipment can be frustrating. However, we want you to know that our products are designed to withstand rough shipping conditions. If you do happen to receive a damaged item, we recommend that you refrain from rejecting the entire shipment. Instead, we suggest opening all boxes and reaching out to our customer service team at 1.800.480.6985 or service@johnlouishome.com. Our team will be more than happy to replace the damaged item and assist you in creating the space of your dreams.
