Our Return Policy & Process

Return Restrictions

• Unused items in new condition returned within 45 days of purchase receive a refund.
• Unused items in new condition returned after 45 days of purchase are eligible for store credit only.
• A 10% restocking fee is applied on all returns.
• Return freight cost is at the responsibility of the purchaser.
• Valid for purchases from johnlouishome.com only.
• If you have made a purchase from an online store other than johnlouishome.com, any returns or exchanges should be handled directly with that retailer.

STEP 1: Initiate Return Request

• Enter the Return Request process from the above link or from the footer menu options.

STEP 2: Locate Your Order

• Look up your order by entering your order number and/or email address order was placed with.

STEP 3: Select Items

• Select the item(s) you want to return on your order details page.
• Fill out the following fields.
• Click add item to return.
• Repeat to add multiple items.

STEP 4: Submit Request

• Submit your request. You will receive an email verifying your return request.
• All requests are responded to within 24 - 48 hours.

STEP 5: Approval and Return Shipping

• John Louis Home will create the return shipping label once the request authorization is confirmed.
• Return labels are sent to the customer by email and processed electronically.
• All return shipping is authorized for ground service.
• Once the returned item(s) arrive, John Louis Home will process the proper refund amount.