Our Shipping Policy

Shipping Details

Free Shipping on Orders over $400. (Within the contiguous U.S. only)

If your order is more than $400.00 USD, you qualify for free shipping (Standard Ground Service) to your shipping address, but this only applies to states within the contiguous USA. This offer is not valid for ALASKA, HAWAII, PUERTO RICO, US VIRGIN ISLANDS, Canada, or other international locations. Locations outside the contiguous USA may call John Louis Home for a freight rate quote. For orders less than $400.00 USD, standard shipping rates based on the shipper's location apply. Additional charges may apply depending on your location and service.

How does my order ship?

At John Louis Home, we utilize UPS, FedEx, or Fed Ex Freightliner to ship our products, depending on the order size. All orders are directly shipped from John Louis Home and are sent via Standard ground service. However, we do offer expedited shipping options at an additional cost. Please note that we are unable to deliver orders to P.O. Boxes.

How long will it take?

Your order should arrive within 5-7 days of when the order was placed. However, please keep in mind that it may take up to 24-36 hours for us to process your order and an additional 3-5 days for delivery based on the chosen service. If you want us to hold your order and ship it on a specific future date, please contact our customer service team at 1.800.480.6985 or by email at service@johnlouishome.com. John Louis Home can hold orders for a maximum of 30 days.

What if theres a problem?

If a carrier loses an item or returns an undeliverable package to us, we will contact you to confirm the reshipment of the item(s). Please note that often carriers do not contact John Louis Home before the item is returned. You can follow the movement of your ordered item(s) by using the provided tracking numbers.

How are shipping costs calculated?

Shipping charges are calculated using Standard Rates based on the following.

  • The delivery option chosen
  • Where the order is being delivered
  • Quantity, size, and weights of the packages in the order