Our Replacement Policy & Process
DAMAGED OR MISSING PARTS?
Product Replacement for Missing Parts, Defects & Damages
- At John Louis Home, we will take care of any missing parts, manufacturer defects, or product damage that may occur during delivery.
- All replacement parts are shipped using ground service.
How do I request a replacement
STEP 1: Double Check Package
- Before requesting missing parts, it's a good idea to double-check the package and the surrounding area in case the parts were just misplaced.
- It is important to always open and check your package for any damage caused during shipping before requesting a replacement. In most cases, there is either no damage or only one part is damaged.
STEP 2: Submit Replacement Form
- Please ensure that all fields in the form are filled out. The more information you provide, the easier it will be to process your replacement.
- To report damaged items, please provide photos of the affected part. The more images you can provide, the better we can assist you.
STEP 3: Replacement of Part
- Our customer service team will get in touch with you to confirm the replacement details and assist you with the replacement process.
- We kindly ask that you give us 24 hours to process your replacement parts and an additional 3-5 business days for shipping.
- Please note that replacement shipping is currently only available through ground service. However, if you require faster delivery, you may purchase expedited shipping.
